Why Is Chevy Equinox Touch Screen Not Working?




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In the dynamic realm of automotive technology, the Chevrolet Equinox distinguishes itself with its advanced infotainment system, created to offer a seamless experience on the move. However, why does the touchscreen of the Chevy Equinox stop working as expected? Let’s uncover the reasons below.

The Chevy Equinox touch screen may malfunction due to a software glitch, electrical issues, damaged hardware, physical damage like touch sensors, or a dead battery. 

Key Takeaways
The Chevy Equinox touch screen may stop working due to various reasons including loose wires, software glitches, or a frozen screen.
Regular software updates are crucial to the optimal functioning of the touch screen system. These updates may also fix some existing touchscreen issues.
There are DIY fixes for the touch screen issues which include checking the fuse, performing a hard reset, and calibrating the screen.
The cost to repair a Chevy Equinox touch screen can vary depending on the nature of the problem. It can take anywhere from a few hours to a few days to fix the touch screen.
The warranty on your Chevy Equinox might cover the touchscreen replacement, but this depends on the dealer’s terms and conditions.

If your car radio display has stopped working, it can greatly affect your driving experience. Learn how to diagnose and solve this issue in our in-depth article on Why Is Car Radio Display Not Working.

Why Is Chevy Equinox Touch Screen Not Working?

Touch screen problems with the Chevrolet Equinox can come in many forms. Maybe the touch screen is not responding to your input, or perhaps it’s gone completely black.

In other instances, you may find the screen stuck on a phone call, or frozen, making it impossible to use. And let’s not forget the annoying issue of the screen flickering, or the radio not working or shutting off while driving.

chevy equinox touch screen not working

From my personal experience and research, there could be a myriad of possible reasons for a Chevy Equinox touch screen to stop working. 

Sometimes, it could be due to internal software glitches that a simple reset or a software update can often fix. Other times, it could be because of loose wires that do not transmit the necessary power or a blown fuse affecting the system.

Even a battery replacement can potentially cause your touch screen to stop working properly.

Now, the good news is, if you’re facing any of these issues, there’s no need to panic. Many of these problems can be fixed with a little troubleshooting, and even if the issue is more serious, it’s usually something a Chevy dealer can repair, sometimes even under warranty.

In fact, for the handy DIY types among you, some fixes might even be something you can do yourselves.

Potential Reasons for a Chevy Equinox Touch Screen to Stop Working

Chevy Equinox Touch Screen Problems and Their Common Symptoms

When it comes to the Chevy Equinox touch screen, problems can manifest in several ways. It’s crucial to identify these symptoms to understand the possible reasons for the malfunction.

From my own experiences and extensive research, here are some common issues you might encounter:

Chevy Equinox Touch Screen Not Responding

One common issue is the touch screen not responding to your touch. This problem can be incredibly frustrating when trying to navigate menus or select certain functions. It may feel as if the touch screen is ignoring your inputs entirely.

Possible reasons for this can include a calibration issue, software glitches, or even hardware problems such as a faulty touch sensor.

Chevy Equinox Touch Screen Black Screen

The black screen issue is another common problem. In this case, the touch screen goes completely black, leaving you unable to see any controls or display.

The most likely reasons for a black screen can range from a software glitch requiring a system reset, to a faulty display that might need replacement.

Chevy Equinox Touch Screen Frozen

A frozen touch screen can be equally frustrating. The screen appears to be stuck on one display and does not respond to touch input.

This issue often points to a software problem, where the system hangs and fails to respond. In some cases, it could also be due to an overheated system, particularly in hot climates or after prolonged use.

Chevy Equinox Touch Screen Flickering

Flickering is another issue that Equinox users have reported. When this happens, the screen continuously flickers, making it challenging to see and use.

Often, a flickering screen can be traced back to loose wires that do not transmit the necessary power or even issues with the system’s backlight.

Chevy Equinox Touch Screen Unresponsive

An unresponsive touch screen is a bit different from a non-responding one. With this problem, the touch screen does not respond to touch commands sporadically. One moment it’s working fine, and the next, it’s not.

This issue often indicates intermittent software or hardware problems, possibly due to glitches in the system or issues with the touchscreen hardware.

Chevy Equinox Screen Locked

Finally, there’s the issue of the touch screen being locked. In this situation, the screen doesn’t respond to any inputs and seems to be “locked” or “stuck.”

This problem can be traced back to a software issue that might be resolved with a reset or update, but it could also point to more serious issues, like a malfunctioning touch screen.

Impact of Battery Replacement on the Chevy Equinox Touch Screen

Believe it or not, changing the battery in your Chevrolet Equinox can impact the touch screen function. In my own experience and from what I’ve heard from other Equinox users, the touch screen may stop working after a battery replacement.

This issue can be quite baffling as the two systems, the battery, and the touch screen, seem unrelated. However, the likely cause here is a reset of the vehicle’s systems when power is disconnected and reconnected. Often, a simple system reset can resolve this issue.

Equinox Radio-Related Issues

Chevy Equinox is well-known for its sophisticated and user-friendly radio system, but like any technology, it can have its moments.

It’s worth discussing some common radio-related problems as they can significantly impact your driving experience and the screen’s functionality.

Chevy Equinox Radio Not Working

A non-functioning radio can be a real bummer, especially on long drives when you need some tunes or news updates to keep you company. 

Common reasons for a Chevy Equinox radio not working include a blown fuse, a wiring issue, or a software glitch. The quickest fix is checking and replacing the fuse if necessary, but if the problem persists, it might be time to consult a professional.

Chevy Equinox Radio Not Turning Off

Interestingly, some owners of the 2023 Chevy Equinox have reported issues with the radio not turning off. If you’re experiencing this issue, don’t worry, you’re not alone.

The cause could be a programming error in the vehicle’s infotainment system or a faulty ignition switch that doesn’t signal the radio to turn off. A software update or professional repair may be needed to resolve this problem.

Chevy Equinox Radio Shuts Off While Driving

In contrast, some Equinox radios have the tendency to shut off while driving.

This problem can be due to a loose connection, faulty wiring, or a software issue. In most instances, a system reset may help. But if it doesn’t, you might need a professional diagnosis to pinpoint and fix the problem.

Chevy Equinox Radio Screen Frozen

If your Equinox radio screen is frozen, it can be incredibly frustrating, particularly if you’re on a call or trying to navigate using GPS. Typically, this problem can be attributed to a software issue that may require a system reboot or an update.

Chevy Equinox Screen Stuck on Phone Call

Lastly, there’s the problem of the screen getting stuck on a phone call. It’s one of the most irritating issues, especially when using other functions on the screen.

This issue occurs due to a software glitch, which might be resolved by disconnecting and reconnecting the phone, performing a system reset, or updating the system software.

Troubleshooting the Chevy Equinox Touch Screen

When the touch screen of your Chevy Equinox stops working, you might feel frustrated, and I totally get it! Fortunately, there are ways to troubleshoot and resolve these problems yourself before consulting a professional. Let’s dig in.

How to Reset Chevy Equinox Touch Screen

You’d be surprised how many issues a simple reset can solve. Here’s how to do it:

2007 – 2013 Models

  • Turn on the ignition
  • Press and hold the ‘HR’ button
  • Press and hold the ‘MIN’ button
  • Check if the stereo system has reset.

2014 – 2018 Models

  • Press the Home button on the car display system
  • Go to Settings, then select the ‘Systems’ tab
  • At the bottom of this page, select ‘Return to Factory Settings.’
  • The stereo system will revert to its stock settings.

2019 – 2022 Models

  • On the car’s display, go to the Home menu, then click on Settings.
  • Scroll down until you get to ‘Return to Factory Settings’.
  • Click on the option ‘Restore Vehicle Settings’ or ‘Restore Radio Settings’. 
  • Next, hold the Home button for about ten seconds to initiate a reset.

After these steps, the infotainment system should now reboot. If it doesn’t, or if it continues to malfunction, you may need to consult a professional.

Addressing Specific Chevy Equinox Touch Screen Problems

Sometimes, touchscreen issues need more specific solutions. Let’s talk about a few common problems and their potential solutions.

Solutions for an Unresponsive Touch Screen

If your Chevy Equinox touch screen is not responding, it might need a soft reset. To do this, follow the above steps.

If the touch screen remains unresponsive, you might have a hardware issue requiring professional attention.

Troubleshooting a Black Screen

A black screen often suggests a power supply problem. Check your vehicle’s fuse box to ensure the infotainment system’s fuse isn’t blown.

If you’re comfortable doing so, you can replace the fuse yourself, and if you are not comfortable with this, a mechanic can handle it quickly and affordably.

Remedies for a Frozen Touch Screen

When your Chevy Equinox touch screen is frozen, it’s often due to a software glitch. A reset, as I mentioned earlier should do the trick.

If not, you might need to update your vehicle’s software, which is something your Chevy dealer can help with.

How to Resolve a Flickering Screen

A flickering screen is typically a sign of a software issue, too. First, try the soft reset method I mentioned earlier. If the issue persists, a software update or repair may be necessary.

How to Turn Off Radio in Chevy Equinox

Turning off the radio in a Chevy Equinox is typically as simple as pressing the radio power button. But if your radio isn’t turning off when you shut off your vehicle, it may be due to a setting in the infotainment system that keeps the radio on until the driver’s door is opened. You can adjust this setting in the system’s menu.

Can a Software Update Fix a Chevy Equinox Touch Screen?

That moment when your touch screen isn’t responsive can be rather frustrating, right? I’ve been there, and trust me, I know how it feels. 

Often, the solution can be as straightforward as a software update.

Importance of Software Updates for the Chevy Equinox Touch Screen

A touch screen, just like your smartphone or computer, runs on software. So, just like your devices, keeping the software of your Chevy Equinox’s touch screen updated is crucial for its proper functioning.

Software updates offer more than just new features. They fix bugs, enhance the system’s stability, and improve security. Ignoring these updates might keep your touch screen from performing at its best, and you may even experience some Chevy Equinox touch screen problems.

If your Chevy Equinox touchscreen is frozen, unresponsive, or experiencing other issues, a software update might be the fix you’re looking for.

How to Update the Touch Screen Software in a Chevrolet Equinox

Updating your vehicle’s touch screen software might sound a bit technical, but it’s a task most drivers can handle. Here’s how:

  • Ensure your vehicle is in park and running.
  • Press the ‘HOME’ or ‘SETTINGS’ button on your infotainment screen.
  • Scroll to ‘SYSTEM UPDATES,’ then press to select it.
  • If an update is available, follow the on-screen prompts to install it.

Remember to keep your vehicle running during the update to prevent the system from shutting down. If you’re uncomfortable with this process, your local Chevy dealer would be more than happy to assist.

DIY Fixes and Replacement of Chevy Equinox Touch Screen

As an avid DIYer, I’m a firm believer in getting my hands a little dirty to solve my car troubles, and this is true when it comes to certain Chevy Equinox touch screen problems too. So let’s jump into it, shall we?

Can I Replace a Chevy Equinox Touch Screen Myself?

Well, the answer largely depends on your comfort level with DIY car repairs. Replacing a Chevy Equinox touch screen can be a bit challenging if you’re not used to handling such tasks.

It requires some knowledge of the vehicle’s electronics, careful handling of components, and the right tools. If you’re up for it, however, with a proper guide and a bit of patience, you might be able to pull it off.

Step-by-Step Guide to DIY Fixes for a Chevy Equinox Touch Screen

Sometimes, before going all out to replace the touch screen, a few DIY fixes could bring your screen back to life. Here are a few you could try:

Checking the Fuse

The touch screen and radio are controlled by a fuse that, if blown, could cause the touch screen to stop working. Here’s how to check it:

  • Locate the fuse box under the dashboard or in the engine bay. The user manual can be handy here.
  • Look for the fuse that controls the infotainment system. Again, the manual will help.
  • Remove the fuse and inspect it. If the metal strip is broken, replace the fuse with one of the same amperage.

Screen Calibration

The touch screen could also become unresponsive or inaccurate if it’s not properly calibrated. To recalibrate:

  • Navigate to the settings menu on the touch screen.
  • Look for the option for touchscreen calibration and follow the prompts.

Chevy Equinox Touch Screen Replacement Procedure

If none of these solutions work, replacing the touch screen might be the only option. This is a simplified procedure:

  • Disconnect the battery to prevent any short circuits.
  • Use a trim removal tool to gently pry the trim around the screen away.
  • Unscrew and remove the screen from the dashboard.
  • Disconnect the cables from the back of the screen.
  • Attach the cables to your new screen, install it into the dashboard, and replace the screws and trim.
  • Reconnect the battery and test the new screen.

Keep in mind, while this is a general guide, specifics may vary based on your model year.

Cost, Time, and Warranty Related to Chevy Equinox Touch Screen Repair

As someone who has dealt with a few vehicle repairs in my time, I know it’s not just the technicalities that are concerning.

The cost, time involved, and warranty implications are often just as important. Let’s delve into these factors related to Chevy Equinox touchscreen repair.

How Much Does It Cost to Repair a Chevy Equinox Touch Screen?

The cost to repair a Chevy Equinox touchscreen can vary widely, depending on the exact issue and whether it’s a DIY fix or requires professional attention. For minor problems, like a software glitch or fuse replacement, your expenses might be minimal to none.

However, if the touchscreen needs replacement, costs can escalate quickly.

A new touch screen can range from $200 to $700 or more, depending on the model year of your Equinox. This excludes labor costs, which can add another $100 to $300 if you’re getting the work done professionally.

Remember, it’s always a good idea to get a few quotes before settling on a service provider. And don’t forget to factor in the potential cost of any tools or parts you might need if you decide to go the DIY route.

How Long Does It Take to Fix a Chevy Equinox Touch Screen?

The time it takes to fix a Chevy Equinox touchscreen can be as quick as a few minutes for simple issues like a fuse replacement or a hard reset. However, it could take a few hours or more for more complicated problems or a complete touch screen replacement.

Will a Chevy Dealer Replace a Touch Screen Under Warranty?

Typically, if your Equinox is still under the manufacturer’s warranty, any defects or issues with the touch screen should be covered. However, this usually applies to issues arising from manufacturing defects, not ones caused by wear and tear, physical damage, or software modifications.

If you’ve installed any aftermarket software on the touch screen, or if the damage is due to an accident or misuse, the warranty may not cover the repair. It’s always best to check your warranty terms and conditions or contact your dealer to confirm.

Further Reading About Car Screen Issues

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Most Common Tesla Screen Issues

As an innovative brand, Tesla is known for its high-tech approach to automotive design. Nevertheless, like any technology, Tesla’s center screen is not immune to glitches and malfunctions.

To better navigate these problems, understanding the most common Tesla screen issues is crucial. Whether it’s a black screen or a frozen display, becoming familiar with these issues can expedite the troubleshooting process.

How to Fix Tesla Screen Problems

Encountering problems with your Tesla screen can be frustrating, especially when you’re not sure how to resolve them. Don’t fret – solutions exist for even the most persistent issues.

To get started, check out our detailed guide on fixing Tesla screen problems. It provides step-by-step instructions that can help restore functionality to your Tesla screen, enhancing your overall driving experience.


Just as we’ve discussed possible reasons for a Chevy Equinox touch screen to stop working, like loose wires that do not transmit the necessary power or situations where the touch screen is frozen, it’s evident that the root cause can vary significantly.

From minor software glitches to hardware failures, the spectrum of potential issues is broad, requiring a similarly wide array of solutions.

Understanding how to troubleshoot Chevy Equinox touch screen issues yourself is a valuable skill. It could be as simple as performing a hard reset on the system, or you might need to get a bit more hands-on with checking fuses or even attempting screen calibration.

But let’s not forget the importance of professional services.

There might be situations where a software update can fix a Chevy Equinox touch screen, or when the problems are beyond DIY fixes and you need to consider the cost to repair or replace the touch screen. This is where warranty terms, dealer support, and professional repair services come into the picture.