Why Is Ford Touch Screen Not Working? 4 Main Causes




As an affiliate, ImproveCarAudio get small commissions for purchases made through links on this website from Amazon and other third parties.

Hello, fellow Ford owners or anyone facing troubles with their Ford touch screen. We’re here to delve into a topic that’s proving to be a common concern among many of us – Ford touchscreen problems.

The Ford touch screen, which is part of Ford’s impressive SYNC technology, plays an integral role in modern Ford vehicles. It is the gateway to the vehicle’s infotainment system, acting as a hub for everything from navigation and music to climate control and phone calls, but what makes it stop working? Let’s find out.

There are several possible reasons why a Ford touchscreen might not work:

  • A software problem.
  • A hardware problem, such as a faulty touchscreen or unresponsive display sensors.
  • A loose or damaged connection.
  • A power issue.
Key Takeaways
The Ford touch screen may exhibit problems such as freezing, not responding, displaying a black screen, or showing error messages.
Troubleshooting methods such as soft reset, master reset, or system update can often resolve these issues.
If these methods fail, it might be due to physical damage or serious hardware faults which require professional assistance.
In severe cases, a complete Ford touchscreen replacement may be necessary.

Are you facing difficulties with a non-functional car radio display? Get to the root of the problem with our comprehensive article about Why Is Car Radio Display Not Working.

Understanding Ford Touch Screen Problems

Understanding the problem is always the first step to solving it. In the case of Ford touch screen issues, it is no different. Let’s dive into some of the common problems that you might encounter and their potential solutions.

Ford Touch Screen Not Responding

Let’s start with the infamous issue of the Ford touchscreen not responding.

One moment you’re flipping through your favorite playlist, and the next, your touch screen seems to have gone on a hiatus. It doesn’t react to your touch, and it feels as if the interactive display has suddenly turned into a static screen.

ford touch screen does not work

A non-responsive touch screen can impede access to various vehicle features, including music, navigation, calls, and vehicle settings. Let’s delve into the common causes of a non-responsive Ford touch screen and how you can troubleshoot these issues.

First, a couple of potential culprits:

#1. Dirt or smudges: If your Ford touch screen is not responding to touch, the first thing you might want to do is ensure the screen is clean.

Dirt, dust, or fingerprints might interfere with the screen’s responsiveness. A good wipe with a microfiber cloth could do the trick.

#2. Loose cables or blown fuse: Check the connections to your screen. Loose, worn, or damaged cables could be the cause. Another common issue is a blown fuse.

Your vehicle’s user manual can guide you on how to check the fuse box and identify the fuse responsible for the screen. Fuse #29 is often the one associated with the touchscreen system.

#3. Software glitches: An occasional bug or glitch in the system software might render your Ford touch screen unresponsive. This is often resolved with a soft reset of the system. Simply turning off your car and restarting it might do the trick.

#4. Issues with the display: If the touch screen stopped working suddenly, it might be due to problems with the display, such as a faulty head unit or LCD, or a broken backlight.

So, how do we troubleshoot a non-responsive Ford touch screen? Let’s look at a few strategies:

#1. Perform a system reset: If a simple restart doesn’t work, a system reset might be necessary. This involves turning off the ignition, opening and closing the driver’s door, and waiting for the system to completely shut down before turning it back on.

This process should refresh your system and potentially fix any temporary software glitches.

#2. Use the system’s built-in reset options: Ford’s SYNC system includes a “Master Reset” option in its settings.

You can usually access this by pressing the temperature up and down buttons simultaneously for about 8 seconds to bring up the system’s engineering menu. The last option on the first page should be “Master Reset.”

#3. Disconnect the battery: As a last resort, you can try disconnecting the vehicle’s battery for a few minutes and then reconnecting it. This process should reset the whole system and might resolve any deeper software issues.

If none of these strategies work, it might be time to schedule an appointment with your local Ford dealership or a professional technician. They have specialized diagnostic tools that can identify more complex issues and provide appropriate solutions.

Ford Touch Screen Frozen

Another common problem is the Ford touch screen frozen issue.

Much like your computer screen freezing in the middle of an important task, your Ford touch screen might freeze while you’re trying to use it. The screen remains lit, but it doesn’t react to your touch.

Fixing a frozen Ford touch screen that happened while you were driving can be as simple as performing a reset. You might need to turn off the vehicle, wait for a few minutes, and then restart it. This often solves the problem as it allows the system to reboot and get rid of any temporary software glitches.

Ford Touch Screen Black Screen

The Ford touch screen black screen issue can be particularly frustrating. In this scenario, the touch screen goes completely black and unresponsive, which can be quite a surprise.

This might be due to a software glitch or in some cases, a more serious hardware issue. A soft or hard reset might help in resolving this problem. If it doesn’t, a visit to the service center might be for a professional Ford SYNC black screen fix.

Ford Touch Screen Error Message

Your Ford touch screen might sometimes display error messages. While these messages can vary, they often indicate a problem with the system software or the hardware.

Interpreting these error messages can be tricky, especially for those of us who aren’t tech wizards. That’s where a professional can help in troubleshooting these Ford touchscreen error messages and provide appropriate solutions.

Navigating Ford Software Updates and Errors

As with any technology, software updates are a crucial aspect of maintaining your Ford touch screen system’s functionality. However, they can sometimes bring their own set of challenges.

Let’s delve into these potential issues and their solutions.

Ford Touch Screen Not Working After a Software Update

We’ve all been there, haven’t we? You install an update, expecting improvements, but instead, you face new problems like your Ford touch screen not working.

This can happen due to a corrupted update file, unsuccessful installation, or an update that doesn’t mesh well with your vehicle’s current settings.

To resolve this issue, you can:

  • Perform a system reset: As discussed earlier, a system reset can sometimes resolve software glitches that may have been introduced during the update.
  • Reinstall the update: If your touch screen stopped working after a software update, it’s possible that the update file was corrupted or didn’t install correctly. Reinstalling the update might resolve the problem.
  • Visit a Ford dealership: If your touch screen remains non-responsive, it’s time to seek professional assistance. The technicians at your local Ford dealership have specialized tools to diagnose and resolve software-related problems.

Ford Touch Screen Update

Keeping your Ford touch screen updated is vital for maintaining optimal functionality, access to new features, and ensuring compatibility with the latest devices. Here are some guidelines on how to perform a Ford touch screen update safely:

#1. Check for updates regularly: Ford periodically releases software updates for their SYNC system. You can check for these updates by visiting the Ford owner’s website and entering your vehicle’s details.

#2. Download and install updates: If an update is available, download it to a USB drive and follow the instructions provided on the website to install it in your vehicle.

#3. Confirm successful update: Once the update is installed, confirm that it was successful. Your SYNC system should display a “Installation Complete” message, and the new software version should be listed in your system’s settings.

Remember, updates are your friend. They help your system to keep pace with rapidly evolving technology and enhance your in-vehicle experience.

Ford Display Screen Not Working

Sometimes, you might experience problems with the Ford display screen not working at all. This issue can occur due to software glitches, hardware faults, or even external factors such as extreme temperatures.

To troubleshoot and fix this issue, you can:

  • Check the fuse and cables: A blown fuse or loose cable can cause the display screen to stop working. Check these elements as part of your initial troubleshooting steps.
  • Perform a soft reset: Turning off the vehicle, waiting for a few minutes, and restarting it can resolve minor software issues.
  • Reset the system: If a soft reset doesn’t work, you might need to perform a more thorough system reset.

If the display screen continues to remain non-functional, it’s time to bring your vehicle to a Ford dealership or professional technician for diagnosis and repair.

Recognizing and Addressing a Faulty Ford Touch Screen

Understanding the signs of a faulty Ford touch screen and knowing how to address these issues can help you save time and money. Let’s dig deeper into these topics.

Signs of a Faulty Ford Touch Screen

While there are numerous potential ford touch screen problems, several key signs can help you identify a faulty touch screen. These include:

  • Touch screen not responding: One of the most common signs is that the touch screen does not respond to your input, which can be frustrating when you’re trying to navigate your Ford’s system.
  • Persistent error messages: If your touch screen is frequently displaying error messages, it could be a sign of a deeper problem.
  • Frozen or slow screen: If your Ford touch screen is frozen or slow to respond, it could mean the system is overloaded or has some technical issues.
  • Random system reboots: Frequent and random system reboots may indicate system instability.
  • Black screen: A black screen is a significant sign that your touch screen is faulty.

If you notice these signs, the first step is to try and troubleshoot the problem. This could involve performing resets, checking connections, or updating the system software.

Ford Touch Screen Repair

While minor software issues can often be resolved at home, hardware issues may require professional repair. Here’s an overview of how to approach Ford touchscreen repair:

  • Diagnose the issue: Identify the problem by observing the symptoms. If the issue is not immediately apparent, a diagnostic scan tool can help identify any error codes.
  • Attempt self-repair: If it’s a software issue, you might be able to resolve it by performing a system reset or software update.
  • Professional help: If you’re not comfortable performing these tasks yourself, or if the issue persists, it’s time to take your Ford to a professional. Trained technicians can provide a thorough diagnosis and conduct necessary repairs.

Ford Touch Screen Replacement

Sometimes, repair might not be enough. When a touch screen is severely damaged or consistently unresponsive, a replacement may be necessary. Here’s how to approach a Ford touch screen replacement:

#1. Identify the need for replacement: A touch screen might need replacement if it’s physically damaged, continually freezing, or not responding at all.

#2. Consider professional replacement: Replacing a touch screen is a complex process that involves careful handling of the vehicle’s electronic systems. It’s usually best to let a professional handle it.

#3. Choose the right replacement: Make sure the replacement screen is compatible with your Ford model. Your local Ford dealer or trusted automotive parts supplier can assist with this.

#4. Confirm functionality: Once the new screen is installed, confirm that it’s functioning correctly. This should include checking the touch response, colors, brightness, and compatibility with your vehicle’s systems.

Steps to Reset Your Ford Touch Screen

Resetting your Ford touchscreen is a simple yet effective method to troubleshoot many common issues. From the touch screen not responding to persistent error messages, a reset is a handy tool in your troubleshooting arsenal.

Before diving into the steps on how to reset your Ford touch screen, let’s understand why and when it might be necessary.

Why and When to Reset?

A reset is essentially a way to clear out the system’s temporary memory, much like restarting a computer. It can help clear minor glitches and errors that might cause the touch screen to behave abnormally.

Here are some situations where you might consider a reset:

  • The touch screen is not responding.
  • The display screen is frozen or slow.
  • The touch screen displays persistent error messages.
  • The touch screen is not working after a software update.
  • The Ford sync is not working at all.

Now that we understand the importance of a reset, let’s move on to the step-by-step guide.

How to Reset Ford Touch Screen

Please note that performing a master reset will clear all personalized settings and saved data, so be sure to back up any important information beforehand.

The process might slightly differ depending on the specific model of your Ford vehicle, but the general process is as follows:

#1. Go to settings: Start by pressing the “Settings” button, usually found in the lower right corner of the Sync with MyFord Touch display.

#2. Access system settings: Tap the “System” option, typically at the top of the list that appears on the right side of the screen.

#3. Choose master reset: In the System screen, you’ll find several options. Choose “Master Reset.”

#4. Acknowledge the warning: A warning dialog box will pop up, informing you that all system settings will be reset to the factory defaults, and all user data will be erased. It will also ask you to disconnect all USB devices, Bluetooth devices, and remove any SD cards before continuing. Select “Yes” to proceed with the factory reset.

#5. Wait for the reset to complete: A message will appear, informing you that scheduled system maintenance is being performed. The reset process usually takes between 5 to 10 minutes.

Once the reset process is complete, you’ll be returned to the system’s home screen. From here, check to see if the earlier issues persist.

Ford SYNC: Common Issues and Their Resolutions

When it comes to your vehicle’s technology, the Ford SYNC system stands as a central hub.

Despite its sophisticated design and functionality, it’s not immune to occasional hiccups. Let’s explore some common issues that you might encounter with Ford SYNC and their resolutions.

Ford SYNC Not Working at All

When Ford SYNC is not working at all, it can cause significant inconvenience, as it controls a host of functions in your Ford vehicle. This problem could stem from various issues, such as a software glitch, outdated software, or even physical damage to the infotainment system.

Here are a few potential solutions to get Ford SYNC back in action:

#1. Perform a soft reset: Sometimes, a simple system reset can clear up any temporary glitches. As I mentioned before, turn the ignition off, open the driver’s door (this shuts down the vehicle completely), wait for a few minutes, then start the car again to perform a soft reset.

#2. Master reset: If a soft reset doesn’t resolve the issue, you may need to perform a master reset. Remember, this step will erase all information and restore the settings to their factory defaults.

#3. Software update: Make sure your Ford SYNC system is running the latest software version. An outdated software version may not work properly and cause various issues.

#4. Check for physical damage: If the above steps do not work, inspect the infotainment system for any signs of physical damage. If the hardware is physically damaged, you might need to seek professional help.

Remember to stay patient. It can be frustrating when technology doesn’t cooperate, but with a little time and effort, you can get it back on track.

Common Ford Touch Screen Problems and Their Solutions

From my experience and reports of many Ford vehicle owners, here are some common Ford touch screen problems and suggested solutions:

  • Touch screen not responding: If your Ford touch screen is not responding, it could be due to software glitches or issues with the touch sensor. Try cleaning the screen, performing a soft reset, or a master reset to fix the issue.
  • Touch screen frozen or slow: A frozen touch screen could also be the result of software glitches. A simple system reset often helps, but if the problem persists, a software update or a master reset may be necessary.
  • Touch screen black screen: If you’re dealing with the Ford SYNC black screen of death, don’t panic. This could be due to a system crash. Performing a soft reset is usually the quickest way to fix this. If that doesn’t work, try a master reset.
  • Touch screen error messages: Persistent error messages are often a sign of software issues. You might need to update your software or perform a master reset. If the messages continue, it might indicate a hardware problem, in which case professional help may be needed.
  • Touch screen not working after an update: Sometimes, a new software update might cause issues. If the touch screen is not working after an update, a master reset might be necessary.

Further Reading About Issues with Car Radio Screens

If you like this post, there are a few more related to this topic that you may find interesting. If you do, click the link below and enjoy another article.

Chevy Sonic Touch Screen Not Working

Chevrolet’s Sonic model is compact yet packed with useful features, one of which is its touchscreen system. However, like any technology, the Sonic’s touch screen can sometimes fail.

If you’ve noticed that your Chevy Sonic touchscreen is not working, there could be several reasons for this. Explore our article on why Chevy Sonic touchscreen is not working to delve into the possible causes and solutions for these issues.

Why Is Honda Screen Not Working?

Honda is one of the top players in the automotive industry, known for incorporating advanced technology in their vehicles. However, owners often face the challenge of a Honda screen not working.

This issue can arise due to various factors, such as outdated software, malfunctioning hardware, or an improper connection. Getting to the root cause of these problems is important for Honda owners to ensure the seamless operation of their car’s multimedia system.


To wrap up our discussion on the Ford touch screen issues, we’ve explored a variety of problems you may encounter, such as the Ford touch screen not responding, the screen freezing, or even going completely black.

We’ve also delved into how error messages and software updates can occasionally lead to issues with the touch screen system.

Here are the key points we covered:

  • Recognize the signs of a faulty Ford touch screen. These could include lack of response, the screen freezing, or error messages appearing.
  • Act promptly when these issues occur. You can troubleshoot with techniques such as a soft reset, a master reset, or a system update.
  • Be prepared to enlist professional help when necessary, especially when physical damage is suspected or persistent problems occur despite troubleshooting.
  • Understand when a Ford touch screen replacement might be needed and how to approach it.

From my personal experience, it’s not uncommon for technology to have a hiccup now and then. It’s important to remember not to panic when these issues arise. Most problems can be solved with a simple reset, and more complex issues can be handled by professionals.