Why Is Chevy Touch Screen Frozen?




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I remember the annoyance I felt when my Chevy touchscreen froze on me during a long drive. You suddenly lose access to your music, GPS, and sometimes even your hands-free call functions. Not exactly a pleasant experience.

But don’t worry, you’re not alone. Touchscreen freezing is a known issue across various car models and brands, not just Chevrolet, but why is this happening? Let’s find out below.

The Chevy touchscreen may freeze due to software glitches (software is not updated or if there is a bug in the software), system errors, hardware failure (if the touch screen itself is damaged or if a component that powers the touch screen is damaged), or issues with the vehicle’s electrical system. 

Key Takeaways
Hard resets can often solve temporary freezing problems. This involves turning the vehicle off, waiting a few minutes, and then restarting it.
If the problem persists, a software update might be necessary. This can sometimes be done manually or may require a visit to a Chevrolet dealership.
A more severe issue could be related to hardware problems within the infotainment system. In such cases, professional servicing or replacement of components might be necessary.
It’s always advised to consult with a professional or a Chevrolet dealership if the problem continues after trying basic troubleshooting methods.

Is your car radio display not lighting up as it should? Don’t fret, our detailed guide on Why Is Car Radio Display Not Working will help you understand and troubleshoot the problem.

Understanding Chevrolet MyLink and Touch Screen

What is the Chevrolet MyLink System?

Chevrolet MyLink is an innovative system that serves as the epicenter of your vehicle’s connectivity and entertainment features. Acting like the hub of your Chevy, the MyLink system ensures you’re always in control of your ride, both on and off the road.

Picture this: you’re in your Chevy, you’ve got your favorite tune blasting from the speakers, your GPS set for your destination, and you’re making hands-free calls without taking your eyes off the road. That’s the kind of seamless integration the MyLink system provides.

why is chevy touchscreen frozen

In essence, the Chevrolet MyLink consolidates various features into one user-friendly interface. Here’s a quick overview of what you can do with this system:

#1. In-car Entertainment: From AM/FM radio to Sirius XM, CD media player, and Bluetooth connectivity for your smartphone’s music library – your in-car audio entertainment is sorted.

#2. Smartphone Integration: When connected to your phone, the MyLink system offers access to contacts, voicemails, and even allows you to make calls using the in-car touch screen. And if you want to go hands-free, voice recognition technology is at your disposal.

#3. Projection Mode: Ever thought of making your car’s screen mirror your smartphone? MyLink’s Projection mode does precisely that.

When your phone is hooked up via USB, it essentially becomes your car’s screen. From accessing maps to managing texts, this feature enhances the functionality of your touch screen.

#4. OnStar Navigation: The OnStar service is more than just a roadside assistance program. If you’re stranded, out of gas, or in an unfortunate accident, OnStar comes to your aid with pinpoint accuracy. It’s like having a guardian angel on board.

#5. Customization and Control: Want to set restrictions for a teenage driver? MyLink’s Teen Driver technology allows you to monitor and control the vehicle’s speed. This brings us to the importance of the touch screen.

The Importance of the Touch Screen in Chevy Vehicles

The touch screen in your Chevy vehicle is more than just a display; it’s an integral part of your driving experience, and a Chevy touch screen takes the convenience factor to the next level.

Safety is another crucial aspect of this technology. We all know the dangers of distracted driving. But with the Chevy touch screen, many functions can be performed without diverting attention from the road. 

Why is Chevy Touch Screen Frozen? Common Issues and Causes

Chevrolet vehicles offer a sophisticated infotainment system named MyLink. As beneficial as it is, users have reported some common problems like the Chevy touchscreen freezing. Here are some typical issues and their causes:

Software Issues

Software problems often lead to a ‘Chevy touch screen not working’ situation. As a Chevy driver, I’ve experienced this once or twice, and trust me, it can be pretty frustrating.

#1. Chevy MyLink Update Glitches: When updating the MyLink software, a glitch might occur, leading to your Chevy touch screen freezing. In this digital age, glitches are not uncommon, and unfortunately, our vehicles are not immune to them.

#2. Chevy Touch Screen Software Problem: At times, the software on your touch screen may have inherent bugs or compatibility issues that could cause the Chevy touch screen to freeze. This could be due to a bad software update or even a software crash.

Hardware Problems

While software issues are quite common, hardware problems can also cause the Chevy touch screen to stop working. I’ve found this to be particularly true in extreme weather conditions.

#1. Chevy Touch Screen Hardware Problem: The physical components of the touch screen might encounter issues. This could be due to wear and tear, a manufacturing defect, or damage due to an impact. If the touch screen’s hardware is compromised, the screen may freeze or fail to respond.

#2. Impact of Environmental Factors: I’ve seen cases where extreme cold or heat can affect the Chevy touch screen.

For instance, leaving your vehicle in direct sunlight for an extended period can cause the touch screen to overheat and freeze. Similarly, extremely cold temperatures may affect the screen’s functionality.

Other Common Problems with Chevy MyLink

There are other common problems with the Chevy MyLink system that can lead to the touch screen freezing.

#1. Chevy Touch Screen Not Working: Sometimes, the touch screen might not respond at all, leaving you unable to access the MyLink features. This could be due to software or hardware issues discussed above or even temporary glitches.

#2. Chevy Touch Screen Glitching: The touch screen might start glitching, causing it to freeze or malfunction. This could result from software issues or a failing touchscreen sensor.

#3. Chevy Infotainment System Frozen: In certain instances, the entire infotainment system may freeze, not just the touch screen. This is usually due to a major software problem or a hardware failure within the system.

#4. Brief on Chevy MyLink Issues: The MyLink system might face other issues, such as Bluetooth connectivity problems, audio issues, or navigation problems, which can indirectly affect the touchscreen operation.

Chevy MyLink Troubleshooting and Solutions

Encountering issues with your Chevrolet MyLink system, such as a frozen touch screen, can be a hassle. Thankfully, many of these problems have simple fixes.

Here, we’ll explore troubleshooting methods and solutions, including resetting the system, updating the software, and repair options.

How to Reset Chevy MyLink

Occasionally, just like our personal devices, the MyLink system needs a reset. It can clear out glitches and give the system a fresh start.

Here are some simple steps on how to reset Chevy MyLink:

  • Turn on the vehicle, but don’t start the engine.
  • Press the power and the home buttons on the infotainment system simultaneously. Hold them down for about 10 seconds.
  • The system will reset, and the Chevy logo will appear on the display, indicating the process is complete.

Resetting is often necessary when you notice persistent issues, such as the Chevy touch screen not working or the Chevy MyLink system freezing. It can help clear temporary software glitches and give your system a fresh start, much like rebooting a computer.

Chevy Touch Screen Reset and Repair

If resetting doesn’t fix the Chevy touch screen, you might have a hardware problem.

In this case, your best bet is to contact a professional or a Chevrolet dealership. These experts can diagnose and repair the problem, whether it’s a failing sensor or a damaged screen.

Updating the Chevy MyLink System

Keeping the MyLink system up-to-date is crucial in avoiding potential issues.

  • Importance of updates: Updates not only offer new features but also fix known bugs and improve system stability.
  • How to update Chevy MyLink system: Updates are typically done over-the-air (OTA), meaning they’re downloaded and installed directly from Chevy servers through a Wi-Fi connection. You’ll get a notification on the touch screen when an update is available. From there, you just follow the on-screen instructions to complete the update.
  • Dealing with post-update issues: Sometimes, an update can inadvertently cause problems like the Chevy touch screen not working properly. If this happens, a system reset often helps. If the issue persists, reaching out to Chevrolet customer service or your local dealership is a good idea. They can offer further assistance and ensure your system runs smoothly.

Preventing Chevy Touch Screen from Freezing

Just like any other technology, the Chevrolet touch screen and the MyLink system require attention and care to ensure they function smoothly.

Through regular maintenance and updates, you can prevent issues such as a frozen touchscreen. When needed, seeking professional help can also ensure your system stays in top shape.

Regular Maintenance and Updates

Maintaining your Chevy touchscreen involves both physical cleaning and software updates. Let’s explore these in detail:

Importance of regular maintenance

Physical maintenance of the touch screen is essential. A clean screen ensures the touch sensors work optimally. Use a soft, microfiber cloth to gently clean the display, keeping it free from dust and smudges. In my own experience, a clean screen responds much better to touch inputs.

The role of updates in preventing freezes

Regular software updates for your Chevy MyLink system are equally important. Each update brings bug fixes and performance enhancements that can help prevent the Chevy touch screen from freezing.

These updates can prevent common problems with Chevy MyLink and keep your infotainment system running as smooth as the day you first drove your Chevy off the lot.

Professional Help and Servicing

While maintenance and updates can prevent many issues, sometimes professional help is necessary.

When to seek professional help

If you have tried resetting your Chevy MyLink system, conducted a touch screen reset, and ensured your software is up-to-date, but the touch screen is still not working or freezing, it’s time to seek professional help.

The role of authorized Chevy service centers

Authorized Chevy service centers are the best places to seek professional assistance.

Their technicians are trained to diagnose and fix problems like a frozen Chevy touch screen or other Chevy MyLink issues. They also have the latest software and hardware repair tools.

Further Reading About Car radio Screen issues

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Why Is Kenwood Car Stereo Screen Not Working?

Like any other electronics, Kenwood car stereo systems are not exempt from occasional glitches or malfunctions. If you’ve ever found yourself wondering why is Kenwood car stereo screen not working, you are not alone.

Various issues can cause this, ranging from simple software glitches and power supply issues to more complex hardware faults. Understanding these potential problems is a step forward in diagnosing and resolving the issue promptly.

How Do I Reset My Chevy Touch Screen?

When faced with technical issues, one of the first steps that most users resort to is resetting the device. Want to know how to reset your Chevy touchscreen?

The process is relatively straightforward and involves a few simple steps that can help you bring your Chevy touch screen back to its optimal functioning condition.


As we come to the end of this comprehensive look into the Chevy touch screen and Chevy MyLink system, it’s clear just how essential these systems are in our day-to-day driving experiences. They offer convenience and an array of features that make each drive enjoyable. 

However, like all technology, they may face issues such as freezing, which can be both frustrating and disrupt your driving experience.

We’ve gone through the common causes for why the Chevy touchscreen may freeze, ranging from software glitches to hardware issues and even environmental factors. We’ve also detailed troubleshooting steps, including how to reset Chevy MyLink and the touch screen, and discussed the importance of regular software updates.

But remember, not all problems can be solved by troubleshooting and resets. Sometimes, the issue might be a touchscreen hardware problem or a more complex software glitch. In these situations, don’t hesitate to take your vehicle to an authorized Chevy service center. They are equipped with the expertise and tools to address any Chevy MyLink issues.

To prevent the Chevy touchscreen from freezing or not working, be proactive about regular maintenance, software updates, and occasional check-ups at the service center. Prevention, as I’ve personally found, is often the best solution.