Why is Infiniti Car Screen Not working?




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Infiniti, the luxury vehicle division of Japanese automaker Nissan, has equipped its models with state-of-the-art screens. However, like any other tech, they may sometimes have issues.

It’s not uncommon to see your screen display go blank, turn black, or even freeze, but what causes all these issues? Let’s find out.

Infiniti car screens may not work due to a blown fuse, problems with the wiring and connections, software glitch, system overload, or a malfunctioning display unit.

Key Takeaways
A standard solution to screen problems is a system reset or software update, which can often resolve temporary glitches or bugs.
If the problem persists, it could be due to a blown fuse, which can be located in the car manual and replaced if necessary.
Wiring issues are harder to diagnose and usually require professional assistance. It can occur due to fraying or disconnections.
Infiniti dealership or a qualified mechanic should be consulted if the problem persists after trying basic troubleshooting.

Don’t let a malfunctioning car radio display spoil your journey. Find out how to fix this common problem in our article Why Is Car Radio Display Not Working.

Most Common Issues that Can Cause the Infiniti Car Screen to Stop Working

Infiniti Car Screen Won’t Turn On or Display

Imagine you hop into your car, ready to head out, but find your Infiniti car screen won’t turn on or display anything. It can be a baffling experience, particularly when you’re in a hurry. The issue can be due to various factors:

malfunctioning infiniti car screen ready for reset

#1. Power Issue: Sometimes, the screen fails to power up because of an underlying issue with the car’s electrical system. An unexpected system power down, blown fuse, or a fault in the wiring might be the culprit.

#2. Software Glitch: Software bugs can also cause the screen to not work. You might need a system update or a bug you’re experiencing could require addressing.

#3. Hardware Failure: Like any electronic device, the hardware components of the screen system can fail over time, rendering it unable to turn on or display.

#4. Improper Shutdown: If the Infiniti car screen was not shut down properly the last time you used your car, it may not turn on when you start your vehicle the next time.

Infiniti Car Screen Flickering

It’s quite unsettling to have your Infiniti car screen flickering while you’re trying to use it. This issue can be due to a couple of reasons:

#1. Loose Connections: Sometimes, the cause of screen flickering is as simple as a loose connection. The display cable might have become loose or disconnected, causing intermittent connection and thus, flickering.

#2. Software Issues: A glitch in the software can also cause the screen to flicker. This might require a system update or resetting or rebooting your car’s infotainment system.

#3. Hardware Problems: In some cases, the screen might be flickering because of a faulty display component.

Infiniti Car Infotainment System Not Working

When your Infiniti car infotainment system stops working, it feels like you do not have any control over the car. Here are some possible causes:

#1. Software Problems: If the system software is outdated or has a bug, your Infiniti car infotainment system may stop working.

#2. Electrical Issues: Electrical problems, such as a faulty fuse or wiring, can cause the entire system to fail.

#3. Hardware Malfunctions: Component failure in the infotainment system could lead to its non-functionality. This could involve the screen, the control buttons, or even the audio system.

#4. System Overload: If you’re running too many applications on your infotainment system simultaneously, it can cause the system to overload and shut down.

Troubleshooting Infiniti Car Screen Issues

It’s daunting when your car screen stops working, especially when it’s your reliable Infiniti. However, with the right approach, you can troubleshoot the problem and identify the root cause. Let’s walk through this process together.

Diagnosing the Issue

Determining the exact issue that’s causing your Infiniti car screen to not work is the first step to finding a solution. Here’s how to go about it:

#1. Check the Symptoms: What exactly is your Infiniti car screen doing (or not doing)? Is it completely blank? Does it flicker intermittently? Is it frozen or unresponsive? Identifying the specific symptoms can point you in the right direction.

#2. Perform Basic Checks: Before you dive into complex troubleshooting, perform some basic checks. Is the car’s battery in good condition? Have you tried pressing down the knob that turns the volume up/down and powers the screen on/off? If the basics check out, it’s time to look deeper.

#3. Check for Software Issues: A software glitch could be causing the issues with your Infiniti car screen. Can you still navigate the menu? If so, you might want to check if a system update is available.

Infiniti Car Screen Reset

If you’ve tried basic troubleshooting and your screen is still not working, a system reset might be in order. Resetting or rebooting your car’s infotainment system can often resolve software glitches.

Specifically, for the Infiniti Q50, you may need to perform a DCU (Display Control Unit) reset. Here’s how:

#1. Shut Down the Car: Completely switch off your vehicle and leave it idle for a few minutes.

#2. Reset the System: For most Infiniti models, you can reset the system by pressing and holding the volume knob for a few seconds until the screen turns off and then turns back on.

For a DCU reset on the Infiniti Q50, you’ll need to follow the specific instructions laid out in your vehicle’s manual or contact Infiniti support for guidance.

#3. Restart the Car: Finally, turn your vehicle back on and check if the screen issue has been resolved.

Fixing Wiring Issues

If the software seems fine and a reset hasn’t helped, there might be a wiring issue at play. Follow these steps to check and resolve any possible wiring issues:

#1. Check the Fuse: The Infiniti car screen is connected to a specific fuse in your vehicle. If this fuse is blown, it might result in a blank or unresponsive screen. Refer to your car manual to locate the correct fuse and check its condition.

#2. Inspect the Wiring: Look for any visible signs of damage to the wiring connected to your screen or infotainment system. However, be aware that this can be a complex task and might require professional help.

#3. Professional Help: If you’re uncomfortable tinkering with the vehicle’s electrical system, it’s best to take your car to a professional. An Infiniti technician will have the right tools and expertise to diagnose and repair any electrical issues.

Dealing with Screen Issues in Specific Infiniti Models

While the general troubleshooting methods mentioned earlier can be applied to all Infiniti models, some issues are specific to certain models. 

These are often due to unique design or system configurations of these particular cars. Let’s take a closer look at some of these model-specific issues.

Infiniti Q50 Screen Reboot and Navigation Problems

Owners of the Infiniti Q50 often report problems such as the car screen going black or navigation failing. If you’re experiencing this, you’re not alone and there are ways to solve these problems:

#1. Screen Reboot: When your Q50 screen goes black, try to reboot the system by pressing down the volume knob for a few seconds, until the screen turns off and then turns back on.

#2. Navigation Issues: If your navigation isn’t working, ensure that you have the latest software updates installed. This might require a trip to the dealership if the update isn’t available for self-installation.

Also, resetting the system could help, as navigation problems are often due to software bugs.

Infiniti QX60, QX80, and QX30 Screen Problems

Screen problems like black screens are also reported in Infiniti QX60, QX80, and QX30 models. Here are some tips to help you deal with these issues:

#1. Infiniti QX60 & QX80: If you encounter a black screen, try doing a hard reset.

Simply disconnect the battery cables, wait for about 10 minutes, and then reconnect them. This can often solve the issue by resetting the car’s electronic systems.

#2. Infiniti QX30: The QX30 often has issues with touch screen responsiveness. If this happens, clean the screen gently with a soft cloth to ensure that dirt or dust isn’t causing the problem.

If the problem persists, consider getting your screen checked out by a professional.

Infiniti Q60 Screen Black Issue

Infiniti Q60 owners sometimes report a black screen issue. Here’s how you can try to solve it:

#1. Check System Power: Make sure your car’s electrical system is delivering sufficient power. A low battery leads to the radio and screen not turning on.

#2. Resetting the System: You can also try resetting or rebooting your car’s infotainment system as we discussed earlier. This can clear up any minor software issues that might be causing the problem.

#3. Seek Professional Help: If none of these solutions work, don’t hesitate to take your Infiniti Q60 to a professional. The dealership or a qualified mechanic can provide a more detailed inspection and repair any underlying issues that might be causing your car screen to turn black.

Professional Help for Infiniti Car Screen Problems

While there’s a sense of accomplishment in successfully troubleshooting your own car problems, sometimes you just need to call in the pros. Infiniti car screens are complex systems and while many issues are simple to fix, some may need the attention of a professional.

When to Seek Professional Help for Screen Issues

If your Infiniti car screen is not working and you’ve tried all the at-home fixes with no success, it’s time to get professional help.

For instance, if your screen is black or unresponsive, and resetting or rebooting your car’s infotainment system hasn’t helped, I recommend visiting the service center.

There are also issues which are simply beyond our capability to repair at home. Problems with the audio system, persistent bugs, or any other situation that can’t be fixed by a system reset or battery cable reset would require the skills of a trained technician.

From my personal experience, when a few years ago my Infiniti screen stopped working and remained blank despite all my efforts, it turned out to be a hardware issue that only the service center could address. And trust me. It saved a lot of time and headaches to have them handle it.

Further Reading About Car Radio Screen Issues

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Why Is Honda Screen Not Working?

While driving, you may have wondered why your Honda screen is not working. The functionality of the Honda screen is integral to the overall driving experience. It provides crucial information like GPS navigation, radio station, or music selection from a smartphone.

The malfunction can arise due to reasons ranging from minor software glitches to more significant hardware issues.

Why Is Smart Car Touch Screen Not Working?

The malfunctioning Smart Car touch screen can present several challenges, especially due to the increasing reliance on touch screens for in-car systems. The screen may not respond due to touch sensor issues or due to software bugs in the infotainment system.


Ensuring the Infiniti car screen remains in good working order is not just about enjoying the luxury and convenience it brings; it’s about maintaining the overall functionality of your Infiniti car.

A well-functioning screen supports navigation, enhances the entertainment experience, and allows you to manage the vehicle settings more effectively. Having an unresponsive or flickering screen can impact not only your driving experience but also your safety.

Remember, when your Infiniti car screen won’t display, or it has become unresponsive, you have several options to troubleshoot and potentially solve the problem. However, don’t hesitate to reach out to professionals if needed. They have the knowledge, tools, and experience to handle the situation and restore your screen’s functionality.